Shipping Policy
Congrats on purchasing quality ProBody Pilates gear!
Free Shipping:
Free shipping within 50 U.S. locations on orders over $40 by standard Shipping.
Orders $40 and below shipping cost is calculated real-time based on where you live within 50 U.S. locations and what shipping option you choose.
Shipping Partner:
Our shipping is provided by Amazon. The shipping costs are what Amazon provides to us. They will choose the carrier they think is best for our customers.Â
Shipping Area:
US only.
We are unable to ship to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- EuropeArmed Forces
- Armed Forces of the Pacific
Shipping Time:
Shipping is quick using Amazon as our fulfillment partner. Conservative estimated delivery time: 3-7 working days, but can be as quick as 1-2 days.
Change Address:
Unfortunately, we cannot change the shipment once the product is in transit. Please make sure your address is correct when you place an order.
More Than One Item:
We try to ensure that all your items reach you at the same time. However sometimes our products are not always sent together as different shipping options are available (depending on the product). Once an item has been shipped, you will receive a shipment notification email.
Blemished or Defective Product:
Immediate refunds should items burst or break. Will require picture of faulty product. Your product will need to be registered for warranty coverage. Refunds will be refunded on your original payment method.
Returns:
We have a 30-Day return policy. To be eligible for a return, the item must be in the same condition that it was received, unworn and unused in original packaging. Will require proof of purchase.
Please reach out at returns@probodypilates.com and we'll send you a return shipping label.
Contact Us:
If you have any questions, please contact us: hello@probodypilates.com